All appointments require a $50 deposit to confirm the date and time. You may also pay the full amount of a standard house call for $130 when booking the appointment. Paying the deposit and agreeing to these policies allows 4Paws to charge the remainder of visit charges to the same credit card after the visit is completed and all charges have been accumulated. This card remains within Stripe only for the purpose of billing services rendered and products to be delivered at a later date. 4Paws provides no subscription-based services at this time. No third party has access to your credit card information. The information will remain on file until the expiration date of the credit card.

Appointments may be rescheduled or cancelled within a reasonable time frame prior to an appointment. 4Paws, at its sole discretion, reserves the right to charge a $25 fee to cover transaction costs if an appointment is cancelled within 48 hours, or rescheduled greater than two times without direct communication with 4Paws.

We attempt to arrive within 15 minutes of the scheduled appointment time. At some times of the day, and with short notice, 4Paws may need to modify or reschedule appointment times to accommodate traffic patterns in the practice area. We will make every reasonable attempt to contact you, and to personally modify the appointment time. Please enter your contact information carefully into the appointment calendar. If necessary, you will be contacted by text, email, and/or a phone call.

4Paws, at its sole discretion, may charge a $25 prescription fee for approving any medication ordered from or called into any third-party pharmacy. We make every attempt to provide prescribed medications at competitive prices to avoid this time-consuming process of dealing with third party pharmacies. We prefer that you order through 1800PetMeds.com. They have the best customer service of all online pharmacies, and facilitate approvals through their online email portal for veterinarians.

We bill for the process of filling out insurance forms and for speaking with insurance companies or pet pharmacies at a rate of $250 per hour with a minimum fee of $25. If you have pet insurance, please tell us at time of service, and you will be provided with the information to be submitted to your insurance carrier.

4Paws, at its sole discretion, reserves the right to refuse service to any client. We make every attempt to communicate a treatment plan that is best for the client and patient, but sometimes unavoidable conflicts arise. From time to time and at any time, additional policies may be added and these policies may be modified.
4Paws Mobile Veterinary Services is a mobile veterinary team performing house calls for cats and dogs in the San Francisco Bay Area.
(650) 445-4500       info@4paws.vet

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Portola Valley Photo by: Dan Quinn
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